Support

# Support and service

Find instructions, frequently asked questions, service contact details and commissioning and registration forms on our support pages.

![Support and service](https://gebwell.fi/app/uploads/2026/08/huoltoautotgebwell-1024x512.jpg)

## Support for professionals and homeowners

### Support for professionals

- Instructions and video guides
- Service line for professionals
- Commissioning and registration
- Contact request and spare parts

### Support for homeowners

- Heat pump troubleshooting
- Frequently asked questions
- Contact form
- Order annual maintenance

## Most common topics

### Frequently asked questions

Before contacting us, check our frequently asked questions – the answer to your question may be there already.

### Heat pump troubleshooting

Before contacting us, check whether our Heat pump troubleshooting page already answers your question.

### Service and annual maintenance

Expert annual maintenance optimises the lifetime of your equipment and minimises life-cycle costs.

### Instructions and video guides

We have made illustrative videos of heat pump installation and adjustment. The videos are in our material bank.

### Gebwell Smart application

You can submit a service request for the Aries heat pump via the Gebwell Smart application (Support and service menu > Service).

## Technical support and service

We prefer to be contacted via the [service request form](https://gebwell.fi/en/service/#huoltotilaus).

You can also email our service team at [huoltotilaus@gebwell.fi](mailto:huoltotilaus@gebwell.fi). To help us process your request quickly, please include the contact person’s name and phone number, the equipment/site address, the equipment model and serial number, and a description of the service need.

We serve professionals on weekdays from 8am to 3pm at [020 1230 888](tel:+358201230888).

**Please note!** If our line is busy, please wait for the recorded message to finish. Your call will then be placed in a callback queue and we will call you back the same day.

Please note that 020-prefixed numbers do not support SMS, so text messages sent to them will not be delivered.

### Get in touch

We serve professionals on weekdays from 8am to 3pm.

[Submit a service request](https://gebwell.fi/en/service/#huoltotilaus) [Call 020 1230 888](tel:0201230888)

## Didn't find what you were looking for?

Leave a contact request and we'll get back to you.