Support

# Support for professionals

Instructions, service line, commissioning and registration, and service forms for installers and contractors.

## Instructions and video guides

We have made illustrative videos of heat pump installation and adjustment. The videos are in our [material bank](https://gebwell.fi/en/materials/instructional-videos/).

**Installation instructions.** Instructions for the equipment in our range are on this page.

**Instruction archive.** The instruction archive collects older instructions for Gebwell equipment.

## Service line for professionals

We serve professionals on weekdays from 8am to 3pm at [020 1230 888](tel:+358201230888).

If our line is busy, please wait for the recorded message to finish. Your call will then be placed in a callback queue and we will call you back the same day.

Please note that 020-prefixed numbers do not support SMS, so text messages sent to them will not be delivered.

## Other useful links

### Heat pump registration

Register the heat pump you installed here.

### Frequently asked questions

Before contacting us, check our frequently asked questions – the answer to your question may be there already.

### Heat pump troubleshooting

Before contacting us, check whether our Heat pump troubleshooting page already answers your question.

### Order annual maintenance

Expert annual maintenance optimises the lifetime of your equipment and minimises life-cycle costs.

### Order spare parts

Spare parts enquiries, quote requests and orders, centrally, at varaosat@gebwell.fi

### Contact request

You can leave us a contact request or order spare parts here.

## Do you have a service need?

We prefer to be contacted via the service request form.