Support and service

We prefer to be contacted via the service request form.

You can submit a service request for the Aries heat pump via the Gebwell Smart application (Support and service menu > Service).

You can also email our service team at huoltotilaus@gebwell.fi. To help us process your request quickly, please include the contact person’s name and phone number, the equipment/site address, the equipment model and serial number, and a description of the service need.

We serve professionals on weekdays from 8am to 3pm at 020 1230 888.

Please note! If our line is busy, please wait for the recorded message to finish. Your call will then be placed in a callback queue and we will call you back the same day.

Please note that 020-prefixed numbers do not support SMS, so text messages sent to them will not be delivered.