Support

Support for homeowners

Answers, instructions and tips for your use.

Contact form

For service matters, please contact the installation company that supplied your equipment first. If your Gebwell product is still under warranty, you can contact us via the contact form.

Instructions and forms

Heat pump troubleshooting

Before contacting us, check whether our Heat pump troubleshooting page already answers your question.

Frequently asked questions

Before contacting us, check our frequently asked questions – the answer to your question may be there already.

Contact form

Is your equipment still under warranty? Fill in the contact form and we will get in touch.

Register your heat pump

Registering your heat pump secures your warranty.

Order annual maintenance

Expert annual maintenance optimises the lifetime of your equipment and minimises life-cycle costs.

Consumer – service matters

For service matters, please contact the installation company that supplied your equipment first.

Have you checked our instructions for the most common fault and problem situations? Frequently asked questions about ground source heating faults »

Do you need help quickly?

Our customer service serves you on weekdays from 8am to 3pm at 020 1230 888.

Call 020 1230 888