Support for professionals
Instructions, service line, commissioning and registration, and service forms for installers and contractors.
Instructions and video guides
We have made illustrative videos of heat pump installation and adjustment. The videos are in our material bank.
Installation instructions. Instructions for the equipment in our range are on this page.
Instruction archive. The instruction archive collects older instructions for Gebwell equipment.
Service line for professionals
We serve professionals on weekdays from 8am to 3pm at 020 1230 888.
If our line is busy, please wait for the recorded message to finish. Your call will then be placed in a callback queue and we will call you back the same day.
Please note that 020-prefixed numbers do not support SMS, so text messages sent to them will not be delivered.
Do you have a service need?
We prefer to be contacted via the service request form.
Submit a service request